Real-Time Data Feed Max

When to Use Real-Time Data Feed Max

Use Real-Time Data Feed Max instead of the standard Real-Time Data Feed when your data feed is too large for the standard version. Here's a quick comparison:

Use Cases

Real-Time Data Feed Max is ideal for businesses with large, frequently changing inventories:

Supported Formats

Real-Time Data Feed Max supports the same formats as the standard Real-Time Data Feed:

{
  "products": [
    {
      "name": "Wireless Headphones Pro",
      "sku": "WHP-001",
      "price": 149.99,
      "in_stock": true,
      "quantity": 23,
      "category": "Audio",
      "url": "https://store.com/headphones-pro"
    },
    {
      "name": "Bluetooth Speaker Mini",
      "sku": "BSM-003",
      "price": 49.99,
      "in_stock": false,
      "restock_date": "2025-02-01",
      "category": "Audio",
      "url": "https://store.com/speaker-mini"
    }
  ]
}

Product: Wireless Headphones Pro
SKU: WHP-001
Price: $149.99
In Stock: Yes (23 available)
Category: Audio

Product: Bluetooth Speaker Mini
SKU: BSM-003
Price: $49.99
In Stock: No (restocking Feb 1)
Category: Audio

Setup

Setting up Real-Time Data Feed Max takes just a few steps:

Feed Status

After saving your URL, you'll see a status section showing:

• Status — "Processing" while your feed is being set up, "Ready" when complete, or "Failed" if there was an error
• Items — approximate number of items detected in your feed
• Feed Size — total character count of your data
• Last Updated — when your feed was last processed

Your feed is automatically refreshed every 24 hours to pick up new, updated, or removed items. You can also click "Refresh Now" at any time to trigger an immediate update.

Dynamic Product Cards

Just like the standard feed, you can enable Dynamic Product Cards to display matching items as visual cards in the chat. Toggle this on in your Real-Time Data Feed Max settings.

For product cards to work, include these fields in your data:

• name — Item name (required)
• price — Display price (e.g., "$99.99")
• description — Short description
• image_url — Item image URL
• button_link — Link for the action button
• in_stock — Availability status (true/false)

Best Practices

• Use JSON format — JSON arrays provide the best search accuracy for large feeds
• Include clear field names — Use descriptive names like "price", "name", "category" so the AI understands your data
• Add unique identifiers — Include IDs or SKUs so items can be matched precisely
• Keep data fresh — Your endpoint should return current information, not stale cached data
• Include URLs — Add product/item URLs so the AI can link customers directly to items

Using Both Feeds Together

You can use the standard Real-Time Data Feed and Real-Time Data Feed Max on the same website at the same time. This is useful when you have:

• A small feed for dynamic information (daily specials, hours, announcements) on the standard feed
• A large catalog of products or items on Real-Time Data Feed Max

Both feeds contribute to the AI's knowledge, so customers get answers from both sources.

Remove Real-Time Data Feed Max

You can remove the data feed anytime by clicking "Remove Data Feed" in your Real-Time Data Feed Max settings. The chatbot will stop using this feed for responses. Your standard Real-Time Data Feed (if configured) will continue to work.