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Chat Analytics

Localization

Automatically translate your chat widget to 32 languages

Enable Localization
Starter, Standard & Pro Plans

Overview

Localization automatically translates your chat widget interface to match your visitor's browser language. When enabled, international visitors see your widget in their native language, improving engagement and user experience.

The widget detects each visitor's browser language settings and displays the appropriate translation automatically - no extra work required from you or your visitors.

How It Works

  1. Enable Localization - Turn it on in your widget settings
  2. Translations generate - AI creates translations for all 32 languages
  3. Auto-detection - Widget detects visitor's browser language
  4. Display translation - Visitor sees the widget in their language
32 Languages
English Spanish French German Chinese Japanese Korean Portuguese Arabic Hindi Russian Italian + 20 more

What Gets Translated

Localization translates the widget interface text that visitors see:

AI Assistant Name The name displayed in the chat header
AI Support Soporte de IA
Initial Message The greeting when visitors open the chat
Hello! How can I help? Bonjour! Comment puis-je aider?
Notification Bubble The text in the attention-grabbing bubble
Ask anything! Frag mich was!

Tip: The AI also responds in the visitor's detected language, so the entire conversation feels natural and native.

Supported Languages

Localization supports 32 languages covering major regions worldwide:

Europe

English Spanish French German Italian Portuguese Dutch Polish Russian Ukrainian Greek Romanian Hungarian Czech Slovak Bulgarian Croatian Swedish Norwegian Danish Finnish

Asia & Middle East

Chinese Japanese Korean Hindi Tamil Arabic Turkish Vietnamese Indonesian Malay Filipino

Enable Localization

Turning on Localization is simple:

1
Go to Widget Settings Open your website's Customize page
2
Find Localization Card Look for the globe icon in the AI Settings section
3
Turn It On Click the toggle to enable - translations generate automatically

Edit Translations

While translations are generated automatically, you can customize them:

  • View & Edit Translations - Click this button to see all translations
  • Edit individual languages - Click Edit next to any language to modify
  • Regenerate All - Re-generate all translations if you change your original text

Note: If you update your AI Assistant Name, Initial Message, or Notification Bubble text, click "Regenerate All" to update all translations with the new content.

Best Practices

  • Keep original text simple - Clear, simple text translates better than complex phrases
  • Avoid idioms - Phrases like "piece of cake" don't translate well literally
  • Test key languages - If you have visitors from specific countries, review those translations
  • Update when needed - Regenerate translations after changing your original text