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Gorgias Integration

Connect Asyntai AI to your Gorgias helpdesk

Connect Gorgias

Overview

Asyntai's integration for Gorgias is an AI customer support agent that automatically responds to your customers' questions in real-time through Gorgias chat.

How to Install

Follow these steps to connect Asyntai to your Gorgias account:

1

Start the Connection

Visit the Gorgias connection page:

Connect Gorgias

Enter your Gorgias subdomain when prompted. For example, if your Gorgias URL is mystore.gorgias.com, enter mystore.

2

Create Your Account

Enter your website URL, email address, and create a password. This creates your Asyntai account linked to your Gorgias store.

3

Authorize the Connection

You'll be redirected to Gorgias to authorize Asyntai. Click "Allow" to grant access. This allows Asyntai to receive chat messages and send AI responses.

4

AI Learns Your Website

Asyntai automatically scans your website to understand your products, services, and FAQs. This takes about 30-60 seconds.

5

You're Live!

Your AI agent is now responding to customer chats in Gorgias. Visit your Asyntai Dashboard to view conversations and customize your AI's behavior.

6

Set Up Your Knowledge & Instructions

Go to your Dashboard to add custom instructions, FAQs, and knowledge base content. This helps the AI provide accurate, brand-specific responses to your customers.

Tip: After installation, go to your Dashboard to customize your AI's instructions, add FAQs, and fine-tune responses.

What Happens Next

Once connected, when a customer sends a chat message in Gorgias, the AI automatically generates and sends a response. The AI remembers the full conversation context for natural, coherent replies. All conversations are visible in both your Gorgias dashboard and Asyntai analytics, and you can customize the AI's instructions and personality from your Asyntai dashboard.

Limitations

The Gorgias integration is limited to textual responses only. Some features available in the Asyntai chat widget are not supported in Gorgias chat due to platform constraints, including Product Cards, image displays, User Context, Image Vision, and Real-Time Data Feed. The AI will provide text-based responses with product links instead of rich media elements.

Pricing

Asyntai offers affordable pricing compared to alternatives. Start for free with 100 messages per month, no credit card required. Paid plans include Starter at $39/month for 2,500 messages, Standard at $139/month for 15,000 messages, and Pro at $449/month for 50,000 messages.

Need Help?

If you have any questions or run into issues, contact us at hello@asyntai.com.