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Analytics
Chat Analytics

Chat Analytics

Track chat activity and visitor insights across your website

Go to Analytics
Starter, Standard & Pro Plans

Overview

Chat Analytics gives you a complete picture of how visitors interact with your AI chatbot. Track message volume, see which pages generate the most conversations, and understand your audience by country and device.

All data updates in real-time. Switch between time ranges to spot trends and patterns in visitor behavior.

Key Metrics

The dashboard displays four main statistics at a glance:

  • Total Messages - All messages exchanged between visitors and your chatbot
  • Pages with Chats - Number of unique pages where conversations occurred
  • Countries - How many different countries your visitors come from
  • Unique Chats - Total number of individual chat conversations
Chat Analytics
Visitor insights and performance metrics
1 Day 7 Days 30 Days 90 Days
View Chats
Total Messages
1,247
Pages with Chats
18
Countries
12
Unique Chats
284

Date Range

Filter your analytics by time period using the buttons in the header:

1 Day Last 24 hours of activity
7 Days Weekly overview
30 Days Monthly trends (default)
90 Days Quarterly performance

Chat Trends Chart

The interactive line chart shows your chat activity over time. You can:

  • View multiple metrics - Total Messages, Pages with Chats, Countries, and Unique Chats are all displayed
  • Toggle lines - Click legend items to show/hide specific metrics
  • Hover for details - See exact values for any date
Chat Trends
Total Messages Pages with Chats Countries Unique Chats

Pages with Chats

See which pages on your website generate the most conversations. The table shows up to 20 pages ranked by chat count.

Page URL Chats
/products/ai-chatbot 47
/pricing 38
/contact 24

Tip: Click any page URL to see all conversations that happened on that specific page.

Geographic Breakdown

The Top Countries section shows where your visitors are located, based on IP geolocation. Each country displays a progress bar indicating its share of total chats.

Top Countries
United States 124
Germany 67
United Kingdom 43

Device Breakdown

See what devices visitors use when chatting. This helps you ensure your chatbot works well across all platforms.

Devices
Desktop 156
Mobile 98
Tablet 30

Filtering Chats

All items in the analytics dashboard are clickable. When you click on a page, country, or device, a modal opens showing all chats matching that filter.

Click to Filter Click any page URL, country, or device to see matching chats
Open Conversation Click a chat in the modal to open the full conversation
Chat Details See first question, message count, time, and location

Website Switcher

If you have multiple websites, use the dropdown in the header to switch between them. Analytics will reload for the selected website.

Note: Chat Analytics is available on Starter, Standard, and Pro plans. Free plan users see a preview with locked data.