Ecommerce Live Chat Support
Boost sales and reduce support workload with AI-powered customer service that handles product questions, shipping inquiries, and order support 24/7.
AI Assistant
Online
Why Online Stores Choose AI Live Chat Support
Increase sales, reduce cart abandonment, and provide exceptional customer service
Product Assistance
Answer detailed questions about products, specifications, sizing, compatibility, and features to help customers make informed purchasing decisions instantly.
Increase Conversions
Never lose a sale to unanswered questions. Your AI assistant guides customers through purchase decisions and overcomes objections 24/7.
Shipping & Returns
Provide instant shipping information, delivery timeframes, return policies, and tracking details to build customer confidence and reduce support tickets.
Ecommerce-Ready Pricing
Scale your customer support as your store grows. Start free, upgrade when ready.
How Can Live Chat Help Ecommerce Stores?
Specific tasks your AI assistant can handle for online shoppers
Product Information
- • Answer questions about product specifications and features
- • Provide sizing guides and compatibility information
- • Compare different products and their benefits
- • Share product reviews and customer feedback
- • Explain warranties and product guarantees
- • Direct customers to detailed product pages
Shopping Assistance
- • Guide customers through the checkout process
- • Explain payment options and security measures
- • Help with coupon codes and discount applications
- • Provide cart total calculations and tax information
- • Assist with account creation and login issues
- • Offer product recommendations and upsells
Shipping & Delivery
- • Provide shipping costs and delivery timeframes
- • Explain different shipping options available
- • Share tracking information and delivery updates
- • Answer questions about international shipping
- • Help with address changes and delivery instructions
- • Provide contact information for shipping issues
Returns & Exchanges
- • Explain return policies and procedures
- • Guide customers through return process steps
- • Provide return shipping labels and instructions
- • Answer questions about exchange options
- • Explain refund timelines and processing
- • Direct customers to return status tracking
Customer Support
- • Handle general customer service inquiries
- • Provide store hours and contact information
- • Answer questions about loyalty programs
- • Explain store policies and procedures
- • Direct customers to appropriate support channels
- • Collect feedback and resolve simple issues
Promotions & Offers
- • Inform customers about current sales and promotions
- • Help apply discount codes and special offers
- • Explain loyalty program benefits and points
- • Notify about limited-time deals and flash sales
- • Provide information about seasonal promotions
- • Direct customers to clearance and sale sections
Frequently Asked Questions
Common questions about AI live chat for ecommerce stores
Can the AI access my product database or inventory?
No, the AI cannot connect to external databases or check real-time inventory. However, you can include product information, specifications, and policies in your AI training for accurate responses.
How does it handle order-specific questions?
The AI can provide general order information and policies, but for specific order details, it will direct customers to your support team or order tracking system with clear instructions.
Will it work with my Shopify/WooCommerce store?
Yes! Our chat widget works with all ecommerce platforms including Shopify, WooCommerce, Magento, BigCommerce, and custom ecommerce sites. Simple copy-paste integration.
Can it help reduce cart abandonment?
Absolutely! The AI can proactively engage visitors during checkout, answer last-minute questions, and address common concerns that prevent purchase completion.
How do I train it with my product information?
Through your dashboard, you can input product details, specifications, pricing, shipping information, and store policies. The AI uses this information to provide accurate customer support.
Does it support multiple languages for international customers?
Yes, you can configure the AI to respond in your preferred language and it can communicate with customers in multiple languages based on their inquiries.
Ready to Boost Your Ecommerce Sales?
Join online stores providing exceptional customer support with AI-powered live chat. Start converting more visitors today!