Perfect for IT teams - Start FREE

Chatbot for IT Support

Streamline IT support with AI chatbots designed for technical assistance. Handle user inquiries, provide troubleshooting guides, and support IT operations 24/7.

Start for free See pricing

AI Assistant

Online

My computer won't connect to the company WiFi. What should I try?
Let's troubleshoot your WiFi connection! First, try these steps: 1) Forget and reconnect to the network (WiFi settings > forget network > reconnect with password), 2) Restart your WiFi adapter (Device Manager > Network adapters > disable/enable), 3) Check if other devices connect normally. Our company WiFi password was updated last month - make sure you're using the current credentials. Need the updated password or more advanced troubleshooting steps?
How do I reset my domain password?
For domain password resets, you have a few options: 1) Use the self-service password reset portal at company-portal.com/password-reset, 2) Press Ctrl+Alt+Del on any company computer and select "Change password", or 3) Use the automated phone system at ext. 1234. Password requirements: minimum 8 characters, include uppercase, lowercase, number, and special character. Passwords expire every 90 days.

Why IT Teams Use AI Chatbots

Reduce IT workload, improve response times, and provide instant technical support

Instant Troubleshooting

Provide immediate solutions to common technical issues. Guide users through step-by-step troubleshooting processes for hardware, software, and network problems.

Self-service IT support

24/7 Technical Support

Support users around the clock with instant answers to IT questions. Perfect for remote teams, after-hours issues, and global organizations across time zones.

Always available support

Reduce IT Tickets

Handle routine IT inquiries automatically, reducing help desk ticket volume by up to 60%. Allow IT staff to focus on complex technical projects and strategic initiatives.

Fewer support tickets

IT Ready Pricing

Scale with your team size. Start free, upgrade when ready.

Free
$0
No card required
100 messages
Get started
Starter
$39
per month
2,500 messages
Get started
Most Popular
Standard
$139
per month
15,000 messages
Get started
Pro
$449
per month
50,000 messages
Get started

How Can Chatbots Help IT Support?

Specific ways AI chatbots enhance your IT support operations

🔧 Troubleshooting Guides

  • • Provide step-by-step troubleshooting instructions
  • • Guide users through common technical fixes
  • • Share knowledge base articles and solutions
  • • Give diagnostic questions to identify issues

💻 System Information

  • • Explain system requirements and specifications
  • • Provide software installation instructions
  • • Share access procedures and login guidance
  • • Give information about IT policies and procedures

📞 Support Resources

  • • Direct users to appropriate IT support channels
  • • Provide contact information for technical teams
  • • Share maintenance schedules and updates
  • • Give guidance on ticket submission procedures

Frequently Asked Questions

Common questions about AI chatbots for IT support

Can the chatbot access user systems or fix problems remotely?
No, the chatbot cannot access user systems or perform remote fixes. It provides troubleshooting guidance, instructions, and directs users to appropriate IT support channels for hands-on technical assistance.
How does the chatbot help with technical troubleshooting?
The chatbot provides step-by-step troubleshooting guides for common technical issues. It can ask diagnostic questions, suggest solutions based on symptoms, and guide users through basic fixes before escalating to IT support.
Can users submit IT tickets through the chatbot?
The chatbot can provide information about ticket submission procedures and direct users to the appropriate ticketing systems. It cannot directly create tickets but guides users to the correct channels for formal support requests.
What types of IT issues can the chatbot help with?
The chatbot can help with common issues like password resets, WiFi connectivity, software installation, printer problems, email setup, and basic troubleshooting. You customize the knowledge base based on your most frequent IT requests.
How does this reduce IT support workload?
By handling routine questions and providing self-service troubleshooting guides, the chatbot reduces simple support tickets by up to 60%. This allows IT staff to focus on complex technical issues and strategic projects.

Ready to Transform IT Support?

Join IT teams using AI chatbots to improve response times and reduce support workload.

Start for free See pricing