What to do when your payment fails
Common reasons your card was declined and how to fix it
Quick fixes to try first
- Complete the bank's authentication step. If your bank sends you an SMS code or asks you to confirm in your banking app, do that and wait for the page to redirect back to us. Don't close the window early.
- Call or message your bank. This is often the fastest fix. Tell them: "I want to authorize an international online subscription payment to Asyntai." Banks routinely block cross-border or unusual transactions by default, and a quick call to authorize it usually clears the problem on the next attempt.
- Try a different card. A second card from a different bank often works when the first one keeps failing.
- Try PayPal instead. Choose PayPal at checkout. You don't need a PayPal account — on the PayPal page you can also pay with a debit or credit card as a guest. PayPal uses a different flow that bypasses most card-related issues.
- Use a different browser or device. Browser extensions, ad blockers, and privacy tools can interfere with the bank's 3-D Secure popup.
Common reasons payments fail
3-D Secure authentication failed
Your bank requires you to verify the transaction (SMS code, banking app, or biometric). If the verification times out, is closed early, or the code is entered incorrectly, the payment fails.
Card declined by bank
Your bank blocked the transaction, often because they flagged it as unusual. Cross-border or large-amount payments are common triggers.
Insufficient funds
Your card doesn't have enough available balance to cover the subscription amount.
Card expired
Check the expiration date on your card. Even cards that look valid can be expired or replaced by your bank.
International payments blocked
Many cards are blocked from international ecommerce by default. Your bank can usually enable this with one phone call or a setting in their app.
Window closed too early
If you completed authentication on your bank's app or page but closed the browser tab before being redirected back to us, the payment is recorded as failed.
If 3-D Secure keeps failing
This is the most common cause of failed payments. Here's a checklist:
1
Complete the prompt promptly
When your bank sends an SMS or asks for biometric/app confirmation, respond within a minute or two. Most banks time out after 5–10 minutes.
2
Stay on the page after approving
After confirming on your bank's side, wait for the browser to automatically redirect back to our site. Don't close the tab or hit back.
3
Disable browser extensions
Pop-up blockers, privacy tools (e.g. Privacy Badger, uBlock), and some antivirus extensions can break the 3-D Secure flow. Try in incognito/private mode or temporarily disable them.
4
Call your bank
Tell them: "I want to authorize an international online subscription payment to Asyntai." Banks often pre-authorize the transaction over the phone, then your next attempt goes through.
5
Try a different card
If two attempts fail with the same card, a third will likely fail too. Different bank, different policies — switch cards.
Where to check the status
After a failed attempt, your subscription is not active. Here's how to verify:
A
Email confirmation
Successful payments always trigger a confirmation email from hello@asyntai.com within a minute. No email = payment did not go through.
B
My Orders page
Visit My Orders. A successful payment shows "Active Subscription" with the order in your history. A failed payment shows a red banner with the reason.
C
Bank statement vs us
Sometimes the bank places a temporary hold on the funds even when the payment fails. The hold disappears within a few business days — those funds are not taken.
Viktig: We will never charge you for a failed payment. If your bank shows a pending charge for a payment that failed on our side, it's a temporary authorization hold that will automatically be released by your bank.
Still stuck?
If you've tried the above and the payment still won't go through, contact us. Include:
- The email address on your Asyntai account
- The plan you were trying to buy and the amount
- Approximate date and time of your last attempt
- Any error message you saw
Email us at hello@asyntai.com and we'll help you sort it out.
Merk: We use Mollie as our payment processor for cards and PayPal for PayPal accounts. The actual decline comes from your bank — not from us — so the fix is almost always on the bank or card side.