Terms and Conditions

Effective Date: 01.07.2025

Please read these terms and conditions carefully before using our AI live chat agent service and website www.asyntai.com (referred to collectively as the "Service", "Services", "Asyntai" in this document) which is operated by Advanced AI s.r.o. (referred to collectively as the "Company", "us", "we", or "our") whose principal place of business is in Prague, Příčná 1892/4, postal code 120 00, Czech Republic.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use the Service.

You may not use the Services and may not accept the Terms if (A) you are not of legal age to form a binding contract; or (B) when contracting on behalf of an entity, you are not authorized to legally bind your company or organization to such terms; or (C) you are a person or entity barred from receiving the Services under the laws of the Czech Republic or other countries including the country in which you are resident or from which you use the Services.

2. Service Description

Asyntai provides an AI-powered live chat agent service that enables automated customer support responses on your website. The Service includes chat widget integration, AI response generation, conversation analytics, and related features designed to enhance customer engagement and support operations.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes.

You acknowledge that this is a SaaS (Software as a Service) agreement and that (i) the software is not sold, and (ii) we will not be delivering copies of the software to you as part of the Services.

3. User Registration

To access certain features of the Service, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

You are responsible for configuring the AI agent with appropriate information for your business. You must ensure that any data, content, or instructions you provide to the AI agent comply with applicable laws and do not infringe upon third-party rights.

5. Data Security and Privacy

We take the security and privacy of your data seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

6. Use of the Service and AI Limitations

Asyntai is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which the Company provides may change from time to time without prior notice to you.

As part of this continuing innovation, you acknowledge and agree that the Company may permanently or temporarily stop providing the Services (or any features within the Services) to you or to users generally at our sole discretion, without prior notice to you.

You agree to use the Services only for purposes that are permitted by (A) the Terms; (B) any applicable law, regulation, generally accepted practices, or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the EU, the United States or other relevant countries).

AI Agent Limitations and Disclaimers:

You acknowledge and agree that:

a) AI technology is inherently unpredictable and may produce responses that are inaccurate, inappropriate, misleading, or offensive;

b) We do not guarantee the accuracy, completeness, reliability, or appropriateness of any responses generated by AI;

c) AI responses are generated based on training data and algorithms, and may not reflect current information, laws, or best practices;

d) You are solely responsible for reviewing, monitoring, and controlling the AI agent's responses to your customers;

e) We strongly recommend implementing human oversight and intervention capabilities for sensitive or complex customer interactions;

f) You assume all risks associated with the use of AI-generated responses in your customer communications.

You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any content that you create, transmit or display while using the Services, any AI responses generated through your use of the Service, and for the consequences of your actions by doing so. You shall indemnify and hold the Company harmless from all claims and all liabilities, costs, proceedings, damages and expenses awarded against, or incurred or paid by the Company as a result of or in connection with your use of the AI agent service or any responses generated thereby.

You agree not to:

a) Use the Service for any illegal or unauthorized purpose;

b) Attempt to gain unauthorized access to our systems or networks;

c) Interfere with the proper working of the Service;

d) Reverse engineer or attempt to extract the source code of the Service;

e) Use the Service to generate responses that violate applicable laws, regulations, or third-party rights;

f) Attempt to circumvent usage limits or restrictions placed on your account.

7. Payment Terms

Subscription-Based Service:

a) Our Service is provided exclusively on a subscription basis. By subscribing to any plan, you agree to pay the recurring fees associated with the selected plan, regardless of your actual usage of the service.

b) Payments for subscription plans are due in advance of the service period. The initial payment will be charged upon subscription activation, and subsequent payments will be automatically charged according to the chosen billing cycle (monthly).

c) You have the option to cancel your subscription at any time through your account settings or by contacting our support team. Cancellation requests must be submitted prior to the next billing cycle to avoid additional charges. Cancellation is effective for the next billing period and does not affect the ongoing period for which payment has already been processed.

d) Failure to make timely payments may result in the immediate suspension or termination of your access to the Service. In the event of suspension, access will be restored upon payment of outstanding fees.

e) All fees and charges are exclusive of any applicable value-added tax (VAT) or other taxes. If applicable, VAT or other taxes will be added to the total amount payable by you.

f) Fees are non-refundable except as expressly stated in these Terms or as required by applicable law.

Message Limits and Usage:

g) Each subscription plan includes a specific maximum number of AI agent messages per month as specified on our pricing page. Once your monthly message limit is reached, the AI agent service will be automatically disabled for the remainder of that billing period.

h) Message allowances reset at the beginning of each new billing cycle and do not carry over or accumulate from previous months. Unused messages from one month cannot be used in subsequent months.

i) You are responsible for monitoring your message usage through your account dashboard. We may provide usage notifications, but you should not rely solely on such notifications to manage your usage.

j) If your message limit is reached and the AI agent is disabled, your customers will not receive automated responses until the next billing cycle begins or until you upgrade to a higher plan.

k) You may upgrade your subscription plan at any time to access higher message limits. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of the current billing cycle.

8. Service Availability and Downtime

While we strive to maintain high service availability, you acknowledge and agree that:

a) The Service may experience interruptions, downtime, or degraded performance due to maintenance, updates, technical issues, or circumstances beyond our control;

b) We do not guarantee uninterrupted or error-free operation of the Service;

c) We shall not be liable for any losses, damages, or consequences resulting from service downtime, interruptions, or unavailability;

d) You are responsible for implementing backup customer support methods to handle situations when the AI agent service is unavailable;

e) We will make reasonable efforts to provide advance notice of planned maintenance when possible, but are not obligated to do so.

9. Consumer Protection (For EU Customers)

If you have any complaints or disputes regarding our service, including issues related to billing, privacy, or service quality, please contact us at hello@asyntai.com.

We are committed to resolving any issues promptly and fairly in accordance with applicable EU consumer protection laws.

European Union and UK law allows customers to cancel a software contract, meaning they can return the software and get a refund. However, this is excluded in most cases for digitally delivered software after it has become available to the end user. The latter situation applies specifically to purchases made through Asyntai, where the legal right of withdrawal ends 14 days after you buy the product/service or when you first start using the product/service you bought (whichever is sooner).

You are being hereby notified that the Czech Trade Inspection Authority has been the entity ensuring alternative dispute resolution for consumer disputes (ADR). The aim of the ADR scheme is to facilitate an amicable settlement of a dispute and reach agreements for both parties. ADR deals with disputes between consumers and vendors residing or permanently based in any country of the European Union. Consumers can initiate an ADR procedure within the period of 1 year after the first claim is made against the vendor. When initiating an ADR procedure it is necessary to prove that an unsuccessful attempt to resolve the claim was made. The particular dispute shall not be already decided by a court or any other ADR entity. No fee is required within the ADR procedure. ADR is a notified entity of out-of-court resolution of consumer disputes listed by the European Commission.

10. Intellectual Property

All rights, title, and interest in and to the Service, including all associated intellectual property rights, are owned by the Company.

You acknowledge that the Services may contain information which is designated confidential by the Company and that you shall not disclose such information without our prior written consent.

Unless you have been expressly authorised to do so in writing by the Company, you agree that in connection with the Services, you will not use any trade mark, service mark, trade name, logo of any third party company or organisation in a way that is likely or intended to cause confusion about the owner or authorised user of such marks, names or logos.

Unless you have been expressly authorised to do so in writing by the Company, nothing in the Terms gives you a right to use any our trade names, trademarks, service marks, logos, domain names and any other distinctive brand features.

11. Termination

We reserve the right to terminate or suspend your access to the Service at any time without prior notice, for any reason, or for no reason, including but not limited to your breach of these Terms.

Upon termination, all rights and licenses granted by us will cease immediately, and you will lose access to the Service. We may delete your account data and AI configurations in accordance with our data retention policies.

12. Disclaimer of Warranties

The Service is provided "as is", "with all faults" and "as available". To the maximum extent permitted by law, the company disclaims all warranties and conditions implied by statute, common law, case law or other legal theory, including, but not limited to, implied warranties or conditions of merchantability, non-infringement, title, fitness for a particular purpose.

The Company does not warrant to you that (A) your use of the Services will meet your requirements; (B) your use of the Services will be uninterrupted, timely, secure or free from error; (C) any information obtained by you as a result of your use of the Services will be accurate or reliable; (D) that defects in the operation or functionality of any software used to provide the Services will be corrected; or (E) that AI-generated responses will be accurate, appropriate, or suitable for your specific use case.

13. Limitation of Liability

IMPORTANT - PLEASE READ CAREFULLY:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR:

a) Any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses;

b) Any damages arising from or related to AI-generated responses, including but not limited to inappropriate, inaccurate, offensive, or harmful content generated by the AI agent;

c) Any loss of business, customers, or opportunities resulting from AI agent performance or service downtime;

d) Any damages resulting from service interruptions, downtime, or unavailability;

e) Any damages arising from your reliance on AI-generated responses or your failure to implement adequate human oversight;

f) Any third-party claims arising from your use of the Service or AI-generated content.

To the maximum extent permitted by law, the aggregate liability of the Company to you or any third party for any loss or damage arising out of or in connection with any service, subscription or this agreement shall in no event exceed the amount paid by you for the Service in the three (3) months immediately preceding the event giving rise to the liability claim.

You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims, demands, losses, or damages made by third parties resulting from (a) your use of the Service; (b) your breach of these Terms; (c) your infringement of applicable laws or regulations; (d) any content you provide to the AI agent; (e) any AI-generated responses in your customer interactions; and (f) any consequences arising from your use of the AI agent service.

14. Language of the Agreement

The official language of these Terms and all communications between you and us shall be English. In the event of any inconsistency or discrepancy between the English version and any translated version of these Terms, the English version shall prevail.

15. Changes to Terms and Service

We reserve the right to modify or replace these Terms at any time. We will provide notice of material changes by posting the updated terms on our website. Your continued use of the Service after any such changes constitute your acceptance of the new Terms.

16. General Provisions

These Terms and any disputes arising under or in connection with them shall be governed by and construed in accordance with the laws of the Czech Republic. You agree that any legal action or proceeding between us and you for any purpose concerning these Terms or the obligations hereunder shall be brought exclusively in a court of competent jurisdiction in the Czech Republic.

You agree to use the Service in compliance with all applicable Czech laws and regulations. We are not responsible for your failure to comply with any local laws or regulations.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

By using the Service, you agree to these Terms. If you have any questions or concerns, please contact us at hello@asyntai.com.