Chatbot for Small Business
Automate customer support with AI chatbots designed for small businesses. Reduce costs, increase sales, and never miss a customer inquiry.
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Why Small Businesses Choose AI Chatbots
Save time, reduce costs, and improve customer satisfaction with automated support
Reduce Support Costs
Cut customer service costs by up to 70% with AI automation. No need to hire additional support staff - our chatbot handles most queries instantly.
24/7 Customer Support
Never miss a potential customer again. Your AI chatbot works around the clock, capturing leads and answering questions even when you're closed.
Handle Multiple Customers
Serve unlimited customers simultaneously without wait times. Your chatbot can handle hundreds of conversations at once, improving customer experience.
Small Business Friendly Pricing
Affordable plans that grow with your business. Start free, upgrade when ready.
How Can Chatbots Help Small Businesses?
Specific tasks your AI chatbot can handle for customers
Answer Customer Questions
- • Explain your business hours and contact information
- • Provide pricing details and package comparisons
- • Share product specifications and features
- • Explain your return and refund policies
- • Answer frequently asked questions instantly
- • Give directions to your physical location
Help with Orders & Purchases
- • Explain what payment methods you accept
- • Provide shipping costs and delivery timeframes
- • Guide customers through common checkout issues
- • Explain warranty terms and conditions
- • Help customers choose the right product size or variant
- • Direct customers to contact you for order modifications
Capture Lead Information
- • Ask visitors for their email address to send more information
- • Collect phone numbers for callback requests
- • Ask about their specific needs and requirements
- • Direct interested customers to contact your sales team
- • Provide your contact email for detailed inquiries
- • Offer to have someone call them back during business hours
Provide Basic Support
- • Give step-by-step setup instructions
- • Suggest common troubleshooting solutions
- • Direct customers to your support documentation
- • Explain how to use your products or services
- • Connect customers with your technical support team
- • Provide links to helpful resources and guides
Handle Customer Service
- • Explain how customers can track their orders
- • Provide your customer service contact information
- • Direct customers to the right department for their issue
- • Explain your company policies clearly
- • Handle complaints professionally and direct to human support
- • Thank customers and ask for feedback
Assist with Appointments
- • Collect customer details for appointment requests
- • Explain your booking process and requirements
- • Provide your contact information for scheduling
- • Ask for preferred dates and times
- • Direct customers to call during business hours
- • Explain your cancellation and rescheduling policies
Frequently Asked Questions
Common questions about AI chatbots for small businesses
How does the chatbot work for my small business?
You provide instructions about your business and how the AI should respond to customers. Then you get a JavaScript snippet to add to your website. The AI responds to all customer messages instantly, 24/7, in any language based on your instructions.
What makes this different from hiring customer service staff?
The chatbot works 24/7 without breaks, handles unlimited customers simultaneously, costs much less than hiring staff, and never gets tired or frustrated. It's perfect for small businesses that can't afford full-time customer service staff.
How easy is it to set up?
Very easy! Just copy and paste our JavaScript snippet into your website. No technical expertise required. It works on any website platform including WordPress, Shopify, and custom sites.
Can I customize how the chatbot responds?
Yes! You can customize the AI's responses, personality, appearance, colors, and behavior through your dashboard. You can also change the AI's name, initial message, and even remove our branding on higher plans.
What happens when I reach my message limit?
When you reach your monthly message limit, the chat widget will be temporarily disabled until your limit resets at the start of your next billing cycle. You'll receive an email notification when this happens.
Can the chatbot handle multiple languages?
Yes! The AI automatically responds in whatever language your customer speaks. You can also specify your preferred default language in the instructions and customize all text to be in your preferred language.
Is there a free trial for small businesses?
Yes! Every new account gets 100 free messages with no credit card required. This lets you test the chatbot with real customers before deciding on a paid plan.
What if the chatbot doesn't know how to answer something?
The AI will politely say it doesn't know and direct the customer to contact you directly at your email address (which you specify in your instructions). This ensures customers always get help when needed.
Ready to Automate Your Small Business Support?
Join thousands of small businesses using AI chatbots to improve customer service and reduce costs.