Adding live chat to your Wix website can significantly improve customer engagement and boost conversions, but choosing the right solution makes all the difference. While Wix offers built-in chat options, modern AI-powered alternatives provide superior functionality with easier setup and better results.
This complete guide covers all methods for adding live chat to Wix, from built-in options to advanced AI solutions, helping you choose the best approach for your business needs.
Why Add Live Chat to Your Wix Website?
Live chat transforms your Wix website into an interactive customer service hub, allowing visitors to get instant answers to their questions without leaving your site.
Method 1: Using Wix's Built-in Chat Feature
Wix provides a native chat feature called Wix Chat that integrates directly with your website through the Wix Editor.
1Access Wix Chat
In your Wix Editor, go to the App Market and search for "Wix Chat" or find it in the Communication category.
2Add to Your Site
Click "Add to Site" and the chat widget will be automatically added to your website with default settings.
3Customize Appearance
Adjust colors, position, and welcome messages to match your brand through the chat settings panel.
4Set Up Mobile App
Download the Wix Owner app to respond to chat messages from your mobile device.
Wix Chat Limitations
- Requires manual responses from you or your team
- No AI or automated responses available
- Limited customization options
- Basic analytics and reporting
- Dependent on your availability for responses
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Try AI Chat FreeMethod 2: Adding Third-Party Chat Widgets
You can add external live chat solutions to your Wix website using custom HTML embed codes.
Using HTML Embed Element
1Get Your Chat Code
Sign up for a live chat service and copy the JavaScript code they provide (like Asyntai's widget code).
2Add HTML Element
In Wix Editor, click "Add" → "Embed Code" → "HTML iframe" and drag it to your page.
3Insert Chat Code
Paste your chat widget JavaScript code into the HTML element and adjust the size settings.
4Configure Display
Set the element to appear on all pages and position it where you want the chat widget to display.
Method 3: Adding Asyntai AI Chat to Wix (Recommended)
Asyntai provides the most advanced solution for Wix websites, offering intelligent AI chat that handles customer inquiries automatically without requiring your constant attention.
Why Asyntai is Perfect for Wix
Step-by-Step Asyntai Setup for Wix
1Create Asyntai Account
Visit Asyntai.com and sign up for a free account (100 messages per month included).
2Add Business Information
In your dashboard, add information about your business, products, and how you want the AI to respond to customers.
3Test Your AI
Use the test chat feature to see how your AI responds to different questions and adjust your instructions as needed.
4Get Widget Code
Copy the JavaScript widget code from your Asyntai dashboard.
5Add to Wix Site
In Wix Editor, go to Settings → Custom Code → Add Code → Body End, paste your Asyntai code, and save.
6Publish and Test
Publish your Wix site and test the chat widget to ensure it's working correctly.
Alternative: Using Wix Velo for Advanced Integration
For developers using Wix Velo (formerly Corvid), you can create more advanced chat integrations with custom JavaScript functionality.
Velo Integration Steps
- Enable Wix Velo in your site settings
- Add chat widget code to your site's masterPage.js file
- Create custom functions for chat events and tracking
- Implement advanced features like user identification
Developer Note: Velo integration allows for more customization but requires programming knowledge. Most businesses find the simple HTML embed method sufficient.
Comparing Chat Solutions for Wix
Feature Comparison
- Wix Chat: Free but requires manual responses, limited features
- Third-party widgets: Varies by provider, often expensive with monthly fees
- Asyntai AI: Intelligent automation, 24/7 operation, affordable pricing
Cost Comparison
- Wix Chat: Free (but requires your time to respond)
- Traditional live chat: $50-300+ per month plus staff costs
- Asyntai: Free plan available, paid plans from $39/month
Best Practices for Wix Live Chat
Optimal Positioning
Place your chat widget in the bottom-right corner where visitors expect to find it. Ensure it's visible but not intrusive.
Mobile Optimization
Test your chat widget on mobile devices to ensure it displays correctly and doesn't interfere with your site's mobile usability.
Welcome Messages
Create compelling welcome messages that encourage engagement: "Need help finding the perfect product?" works better than generic greetings.
Integration with Wix Features
Connect your chat solution with other Wix features like Wix Stores, Wix Bookings, or Wix Events for seamless customer experience.
Pro Tip: With AI chat like Asyntai, you can provide instant answers about your Wix store products, booking availability, or event details without manual intervention.
Troubleshooting Common Issues
Chat Widget Not Appearing
- Ensure you've published your Wix site after adding the code
- Check that the JavaScript code is placed in the correct location
- Verify there are no syntax errors in the embedded code
- Clear your browser cache and test in an incognito window
Mobile Display Issues
- Test the chat widget on different mobile devices
- Adjust the positioning settings if the widget overlaps content
- Ensure the widget is responsive and scales properly
Performance Concerns
- Use lightweight chat solutions that don't slow down your site
- Load chat widgets asynchronously to avoid blocking page rendering
- Monitor your site's loading speed after adding live chat
Measuring Success
Track these metrics to measure your live chat effectiveness:
- Chat volume: Number of conversations initiated
- Response rate: Percentage of chats that receive responses
- Conversion impact: Sales attributed to chat interactions
- Customer satisfaction: Feedback ratings from chat users
- Time savings: Reduction in email inquiries and phone calls
Conclusion
Adding live chat to your Wix website is essential for modern customer service, but choosing the right solution determines your success. While Wix's built-in chat requires constant manual attention, AI-powered solutions like Asyntai provide intelligent automation that works 24/7.
For most Wix website owners, Asyntai offers the perfect balance of functionality, ease of use, and affordability. You can have intelligent chat running on your site in minutes, handling customer inquiries automatically while you focus on growing your business.
Start with the free plan to test the functionality, then upgrade as your chat volume grows. Your customers will appreciate the instant support, and you'll love not having to manually respond to every inquiry.